Shipping policy
Shipping Policy
Thank you for shopping with Velmora. We ship to customers worldwide and aim to process and deliver orders as quickly and reliably as possible.
This Shipping Policy explains our processing times, estimated delivery times, tracking, international shipping, customs, delays, and other important information regarding your order.
Order Processing
Orders are generally processed within up to 3 business days after the order is successfully placed and payment is confirmed.
Processing time refers to the time required to verify, prepare, pack, and hand your order over to the applicable shipping carrier. Processing time is separate from shipping/transit time.
Business days generally exclude weekends and applicable public holidays.
Once your order has been processed and transferred to the carrier, the shipping/transit period begins.
Estimated Shipping Time
After processing, estimated transit time is generally:
Up to 9 business days
Accordingly, orders are generally expected to arrive within approximately:
Up to 3 business days processing + up to 9 business days shipping
These are estimated timeframes and not guaranteed delivery dates unless expressly stated otherwise.
Actual delivery times may vary depending on the destination, carrier, customs processing, local postal services, weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.
Any mandatory delivery rights provided by applicable consumer law remain unaffected.
Worldwide Shipping
Velmora offers shipping to many destinations worldwide.
Shipping availability, shipping methods, and any applicable shipping charges will be displayed during checkout where available.
Certain products or destinations may be subject to shipping restrictions. If we are unable to fulfill or ship an order to your destination, we will contact you and provide an appropriate resolution, which may include cancellation and a refund.
International Fulfillment
To provide worldwide shipping efficiently, Velmora may work with third-party fulfillment partners, suppliers, warehouses, postal operators, and shipping carriers.
As a result, your order may be prepared or shipped from a location or country different from your own.
If an order contains multiple products, the products may occasionally be shipped separately and may arrive in separate packages.
Receiving multiple shipments does not necessarily mean that you have been charged additional shipping fees.
Tracking Information
When tracking is available, tracking information will be provided after your order has been processed and shipped.
Please allow reasonable time for the carrier's tracking system to update after receiving your tracking information.
In some international destinations, tracking information may update less frequently while a package is transferred between international and local carriers.
Shipping Delays
Although we aim to deliver orders within the estimated timeframe, unexpected delays may occasionally occur.
Possible causes include, but are not limited to:
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Customs inspections or clearance;
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Carrier or postal delays;
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Severe weather or natural events;
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Public holidays or periods of unusually high shipping volume;
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Transportation or logistical disruptions;
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Incorrect or incomplete shipping information;
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Local delivery restrictions; or
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Other circumstances outside our reasonable control.
If we become aware that we cannot ship an order within a timeframe we expressly promised, we will handle the delay in accordance with applicable consumer protection laws, including providing any required notice, cancellation option, or refund.
Customs, Duties, Taxes, and Import Charges
International orders may be subject to customs duties, import taxes, VAT, handling charges, brokerage fees, or other charges imposed by the destination country or local authorities.
Unless expressly stated at checkout that such charges are included in the purchase price, these charges may be collected separately by the applicable customs authority, carrier, or other entity.
Any applicable duties, taxes, or import charges will be handled in accordance with the laws applicable to the transaction and destination.
Customers are responsible for providing accurate information that may reasonably be required for customs clearance.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your:
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Full name;
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Street address;
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Apartment, suite, or unit number, if applicable;
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City;
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State, province, or region;
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Postal or ZIP code;
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Country; and
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Contact information.
If you discover an error in your shipping information, contact us at mvel34137@gmail.com as soon as possible.
We will make reasonable efforts to update the information before fulfillment, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Additional shipping costs resulting from an incorrect address supplied by the customer may be the customer's responsibility to the extent permitted by applicable law.
Failed or Refused Delivery
If a package cannot be delivered because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal of delivery, or failure to collect the package when required, it may be returned to the sender or another designated facility.
Please contact us at mvel34137@gmail.com if this occurs.
Any reshipping charges or deductions from a refund will be handled in accordance with applicable law and the circumstances of the order.
Nothing in this section limits rights available when failed delivery resulted from an error by Velmora, its fulfillment provider, or the shipping carrier for which Velmora is legally responsible.
Lost Packages
If your tracking information has not updated for an extended period or you believe your package has been lost in transit, please contact us at mvel34137@gmail.com.
We will review the available tracking information and, where appropriate, work with the carrier or fulfillment provider to investigate the shipment.
If an order is confirmed lost, we will provide an appropriate remedy in accordance with applicable law, which may include replacement or refund.
Packages Marked as Delivered
If tracking indicates that your package was delivered but you cannot locate it, please:
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Check the delivery location and surrounding areas;
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Check with other members of your household, building staff, or neighbors where appropriate;
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Verify the shipping address on your order; and
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Contact the carrier if additional delivery information is available.
If you are still unable to locate the package, contact us at mvel34137@gmail.com so that we can review the circumstances and available tracking information.
We will handle claims involving missing deliveries in accordance with applicable law and the evidence available for the shipment.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at mvel34137@gmail.com.
We will make reasonable efforts to accommodate your request.
However, once an order has entered fulfillment or has been transferred to a shipping carrier, we may be unable to modify or cancel it.
This does not affect any cancellation, withdrawal, or other consumer rights that cannot legally be restricted under applicable law.
Orders That Cannot Be Shipped on Time
If we determine that we cannot ship your order within a shipping timeframe expressly promised to you, we will provide any notice and options required under applicable law.
Depending on the applicable law and circumstances, this may include the option to accept a revised shipping timeframe or cancel the affected order and receive a refund.
Consumer Rights
Velmora sells products internationally, and customers in certain countries or regions may have mandatory legal rights regarding shipping, delivery, delays, lost packages, cancellation, or refunds.
Nothing in this Shipping Policy is intended to exclude, waive, limit, or restrict any consumer right or remedy that cannot legally be excluded.
If applicable consumer protection law provides you with rights that are more favorable than the terms of this Shipping Policy, those mandatory legal rights will apply.
Contact Us
If you have questions regarding shipping, tracking, delivery, or your order, please contact:
Velmora
Email: mvel34137@gmail.com