Return & Refund Policy

At Velmora, customer satisfaction is important to us. We offer a 30-day return policy worldwide, subject to the conditions below and any additional consumer rights provided by applicable law.

30-Day Return Policy

You may request a return within 30 days after receiving your order.

For change-of-mind returns, the product must generally be in the same condition in which you received it, unused or unworn, with any original tags, accessories, and packaging included. You will also need your order number, receipt, or other proof of purchase.

These conditions do not limit any mandatory rights you may have under applicable consumer protection laws, including rights relating to defective, damaged, incorrect, or nonconforming products.

How to Request a Return

To request a return, contact us at mvel34137@gmail.com within the applicable return period.

Please provide:

• Your order number;

• The item you wish to return;

• The reason for the return; and

• Photos or other relevant information if the product arrived damaged, defective, or incorrect.

Once your return request has been reviewed, we will provide you with return instructions and the appropriate return address.

Please do not return an item before receiving return instructions from us. Because we fulfill orders internationally, the appropriate return location may vary depending on the product and destination.

Nothing in this section limits a consumer's ability to exercise a statutory right of withdrawal or other mandatory right in a manner permitted by applicable law.

Return Shipping Costs

For voluntary returns resulting from a change of mind, ordering the wrong product, or no longer wanting the item, the customer is generally responsible for return shipping costs, unless otherwise required by applicable law.

If the product you received is incorrect, defective, damaged, or otherwise does not conform to your order, please contact us before returning it. When appropriate, Velmora will provide a remedy in accordance with applicable law and will cover return shipping when legally required or when we determine that the return resulted from our error.

Any applicable return shipping costs will be communicated before you send the product back.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your item arrives damaged, defective, incorrect, or materially different from what you ordered, contact us as soon as reasonably possible at mvel34137@gmail.com.

We may request photographs, videos, or other reasonable information necessary to evaluate the issue.

Depending on the circumstances and applicable law, an appropriate remedy may include a replacement, repair, partial refund, or full refund.

Nothing in this policy limits any mandatory legal rights relating to defective or nonconforming goods.

Non-Returnable Items

Certain products may not qualify for voluntary change-of-mind returns, including:

• Perishable goods;

• Custom-made or personalized products;

• Opened or used personal care products where return would create a hygiene or safety concern;

• Hazardous materials, flammable liquids, or gases;

• Gift cards; and

• Products clearly identified as Final Sale before purchase.

Please contact us before purchasing if you have questions regarding the return eligibility of a particular product.

These exclusions apply only to the extent permitted by applicable law and do not exclude mandatory rights relating to defective, damaged, incorrect, unsafe, or nonconforming products.

Sale and Promotional Items

Products purchased during a sale, promotion, or with a discount code remain eligible for our standard return policy unless they were clearly identified as Final Sale before purchase.

Final Sale restrictions apply only to the extent permitted by applicable law.

Exchanges

If you would like a different product or variation, please contact us.

Where appropriate, the simplest process may be to return the original eligible product and place a new order for the desired item.

Your statutory rights regarding defective or nonconforming products remain unaffected.

Refunds

Once we receive and inspect an eligible return, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method, unless otherwise required by applicable law.

We aim to process approved refunds within 10 business days after receiving and inspecting the returned product. Your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Where applicable consumer law requires a refund within a different timeframe, the legally required timeframe will apply.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at mvel34137@gmail.com.

European Union and European Economic Area

Consumers located in the European Union or European Economic Area may have statutory rights in addition to our 30-day return policy.

For eligible distance purchases, this may include the right to withdraw from the purchase without providing a reason within the statutory withdrawal period.

Our voluntary 30-day return policy does not replace or reduce these statutory rights.

Where required by applicable law, consumers will also retain their legal rights regarding defective or nonconforming goods.

United Kingdom

Consumers in the United Kingdom may have statutory cancellation and return rights for online purchases, as well as legal rights when products are faulty, damaged, or not as described.

Our 30-day return policy is offered in addition to these rights and does not replace or restrict any mandatory rights provided by UK consumer law.

Australia and New Zealand

Customers in Australia and New Zealand may have mandatory consumer guarantees and other statutory rights that cannot legally be excluded or restricted.

Nothing in this Return & Refund Policy is intended to exclude, restrict, or modify any mandatory consumer guarantee, remedy, or other right available under applicable law.

For Australian consumers, our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Other Countries and Regions

Customers located outside the regions specifically mentioned above may have additional rights under the consumer protection laws of their country, state, province, territory, or other jurisdiction.

Velmora's 30-day return policy is a voluntary commercial policy and is not intended to replace, restrict, waive, or exclude any mandatory consumer rights that apply to your purchase.

Where this policy provides less protection than mandatory applicable consumer law, the applicable consumer law will prevail.

International Returns

Because Velmora sells internationally, return instructions and return destinations may vary depending on the customer's country, the product, and the fulfillment location.

Customers must contact us before sending a voluntary return so that we can provide the appropriate return instructions.

Customers should not send products to the original shipping address unless specifically instructed to do so.

Any customs duties, taxes, or other charges associated with a voluntary international return will be handled in accordance with applicable law and the return instructions provided for the specific order.

Order Cancellations and Shipping Delays

If you need to cancel an order, contact us as soon as possible at mvel34137@gmail.com.

Once an order has entered processing or has shipped, cancellation may no longer be possible, except where cancellation rights are provided by applicable law.

If an order cannot be delivered within the timeframe communicated at checkout or otherwise required by applicable law, we will provide any notice, cancellation option, or refund required by applicable consumer protection laws.

Mandatory Consumer Rights

Nothing contained in this Return & Refund Policy is intended to exclude, limit, waive, or restrict any consumer right or remedy that cannot legally be excluded under the laws applicable to your purchase.

If the consumer protection laws applicable to your purchase provide rights or remedies that are more favorable than this policy, those mandatory legal protections will apply.

Contact Us

For questions regarding returns, refunds, damaged products, cancellations, or your order, please contact:

Velmora
Email: mvel34137@gmail.com